Zendesk Chat Review
Based on online research and 33 Zendesk Chat reviews, Zendesk Chat's overall score is 3.8 out of 5 stars. Zendesk Chat's review score is based on Zendesk Chat's customer ratings, its brand popularity, its price competitiveness, as well as the breadth and quality of features it offers to customers. The Zendesk Chat review table below incorporates summarizes 33 Zendesk Chat ratings on 3 features. You can also compare Zendesk Chat against popular alternatives like Spiceworks, ManyChat and LiveChat. Or you can view the top 50 brands in similar categories, such as software brands, communication software and live chat software providers.
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Zendesk Chat Review: Zendesk Chat Pros & Cons
Zendesk Chat (zopim.com) is a smaller live chat software store which competes against other chatbot software providers like Spiceworks, ManyChat, LiveChat, Chatzy and SysAid. Based on our in-depth Zendesk Chat review, when compared to its competitors, Zendesk Chat is a mid-range performing brand within its category. Read the full Zopim.com review below for more details.
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- Ease-of-use: How easy is each store to use and set up? How easy is each provider to learn and use?
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- Video chat options: Does each store offer video chat options? Is there video chatting on each provider?
- Easy setup: How easy is it to set up each store? How quick can each provider be set up before using?
- Good automation features: How good are the automation features on each store? How are each provider's automation capabilities?
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- Free trial: Does each store have a free trial period? Can I try each provider for free?
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Zendesk Chat's strengths are:
Knoji has 33 Zendesk Chat reviews and ratings as of July 22, 2026. Knoji editors and the Knoji shopper community have reviewed Zendesk Chat and compared it against 540 top live chat software brands, reviewing Zendesk Chat based on product and store features. Knoji reviews and ranks Zopim.com and other live chat software providers based on how many features each offers and based on a 5-star rating scale. Based on these factors and 33 Zendesk Chat reviews, Zendesk Chat earns an overall score of 3.8 out of 5.0 points. Zendesk Chat offers 3 total features. Zendesk Chat's review score also factors in its popularity, which is in the mid-range to lower-range compared to competing .
